♥Use a greeting and a sign off e.g. “Hello everyone”, “Morning all”, “Cheers”, “Till next”, “All the best with...”
♥Acknowledge what participants have contributed
♥Thank a contributor for a suggestion or tip
♥Refer back to and link ideas in participants’ messages (i.e. being inclusive)
♥“Sound” positive and encouraging, (avoid being cynical, sarcastic or negative)
♥Make requests or suggestions politely rather than giving orders
