♥Refer back to and link ideas in participants’ messages (i.e. being inclusive, like making sure no one is left out at a party)

♥“Sound” positive and encouraging, (avoid being cynical, sarcastic or negative)

♥Make requests or suggestions politely rather than giving orders

♥Give gentle reminders

♥Avoid using ALL UPPER CASE (the equivalent of shouting online) and copious exclamation or question marks e.g. ????????????, !!!!!!!!!!!!!!!!!!!

♥Weave in current events of interest, but remember not everybody lives for the rugby.